At Ayen By Uzma, we are committed to delivering high-quality products that meet your expectations. However, if you are not satisfied with your purchase, we offer a return policy under certain conditions.

Returns

  • Timeframe: We accept returns within 14 days of receipt for domestic orders and 21 days for international orders.

  • Condition: The item must be unused, unworn, and in its original packaging. Items should be in the same condition as when they were received.

  • Non-returnable Items: Customized or personalized items are not eligible for return.

To initiate a return, please contact our customer service at stitchedwithme@gmail.com or call +92 0327 8470606. Please include your order number and the reason for return.

Return Process:

Once your return request is approved, you will receive instructions on how to send the item back. Return shipping costs will be borne by the customer unless the item is defective or an error occurred on our part.

No Refund Policy - Ayen By Uzma

At Ayen By Uzma, we do not offer refunds for any purchases. All sales are final. However, we understand that circumstances may arise that require you to return or exchange an item, and we offer the option to exchange items or provide store credit in certain cases.

  • No Refunds: We do not issue refunds for any purchase once the order has been placed, processed, or shipped.

  • Store Credit: In some instances, we may offer store credit or allow exchanges for items that are returned within the specified timeframes and conditions.

Return in Case of Open Parcel Before Receiving - Ayen By Uzma

We understand that customers might be eager to receive their packages, but we kindly request that you do not open the parcel before it is delivered to you, as doing so may void your return rights.

Policy Regarding Open Parcels:

  • If you open the parcel before receiving it or break the seal on the package, we will not accept the return or exchange of the item.

  • Once the parcel is opened, it is considered accepted, and the return policy will not apply. If you find an issue with the item after opening the parcel, please contact our customer service team immediately, and we will do our best to resolve the issue on a case-by-case basis.

We recommend thoroughly inspecting your order upon receipt, but please keep the parcel sealed until you are sure you are satisfied with the condition of the package and the product.